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Shipping & Storage Information

Regarding Transit Delays

Transit times and delivery dates are estimates only. Continued impacts related to COVID-19 are resulting in nationwide transit delays and carriers (FedEx, UPS, LSO) are not refunding if delivery is delayed. It’s important to monitor the transit of your shipment on the carrier’s website using the tracking number from your account or in the email you receive on your ship date. Please plan on extended transit times and schedule accordingly.

SHIPMENT & PICK UP BASICS

Buyers are solely responsible for the shipment of their wines. Rates, transit times, and methods available are subject to change at any time without prior notice. Please use our Shipping Calculator to view your current options.

  • Wine must be shipped to adults aged 21 years or older and cannot be shipped to P.O. boxes or left on premises without a signature – it’s the law.
  • We strongly recommend shipping to a commercial address, or an address where an adult is always present, to ensure delivery on the first attempt.
  • For the security of your WineBid purchases, wines cannot be combined across multiple accounts for consolidated shipping.

Please allow 24 business hours advanced notice for shipping or pick up requests. If your request needs immediate attention, please call customer service to arrange shipment or pick up Monday–Friday, 9am–5pm at (888) 638-8968.

Customers are welcome to schedule curbside pick up at our Napa facility Monday through Friday, 9am–5pm (excluding major holidays). Schedule shipping or pick up dates online directly from your Shipping & Storage page.

BILLING

Shipping & handling charges are billed to your payment method on file on your ship date only and are not a portion of your purchase price. Shipping fees are first pre-authorized to the payment method on file on your ship date and may result in you receiving a notification from your PayPal or credit card. Pre-authorizations ensure we can process your order on the scheduled date and provide you an opportunity to update your payment method in the event of a declined charge. Shipping fees are finalized and billed at the end of business day (US Pacific Time) on your ship date and will be included in the shipping notification email you receive.

Shipping rates begin at approximately $20 per box. Pick ups are packed in complimentary cardboard boxes free of charge. Requests to pick up in Styrofoam shippers, large format packaging, or palletized orders as required by outside carriers may be subject to additional charges.

WEATHER & STORAGE OPTIONS

Weather preferences:

All of your shipping is managed directly from the Shipping & Storage page of your account. We want your shipping experience to be as customizable as possible, but we care about your wines. For that reason, your shipments will not be released in extreme weather unless you specifically provide your waiver to do so.

  • Most customers choose to ship weather permitting, which means wine shipments are not released until temperatures are between 20°F and 80°F at our warehouse and your shipping destination. During these times, your wines remain safely stored in our warehouse even if you have selected a ship date. Ship dates scheduled when weather does not permit will automatically be canceled.
  • If you would like to ship your wine as quickly as possible no matter the weather, select ship regardless of the weather when scheduling your ship date online or by contacting customer service to provide your waiver. This means you accept all liability for the condition of your wines and understand no claims will be honored. Depending on your location, expedited and temperature-controlled shipping options are available.

Storing and shipping your wines:

  • All purchases receive six months of free storage in our state-of-the-art facility. Wines stored in our warehouse longer than this free storage period are stored at a monthly rate of $0.50 per bottle, or $0.25 per bottle if you are a WineBid Pro member.
  • Purchases are stored in and ship from our state-of-the art facility in Napa, CA. Bottles enter your inventory after the auction close (or right away for Buy Now items).
  • Schedule shipping online at any time from your Shipping & Storage page. Use our Shipping Calculator to view your estimated rate and transit time options.

ORIGINAL WINE CASES (OWC)

Original wine cases are included with some items on the website and can be wood, cardboard, plastic, or metal. These ship separately from your wines so the bottles can be packed in custom Styrofoam shippers for their protection. A separate charge will apply to these shipments. Because they’re not temperature sensitive, they can be shipped at any time.

If you don’t want to receive these items, you can de-select the “include packaging” box at the time you place your bid or contact customer service to remove them from your inventory.

SHIPPING OPTIONS

Shipping from your WineBid account:

  • We contract with a number of carriers to offer convenient options for you to ship your purchases. Enter your shipping destination from our Shipping Calculator to see available options. By shipping directly from your WineBid account, you authorize us to pack your shipment in custom Styrofoam shippers, release them to the carrier, and bill your payment method directly.

Other shipping options:

  • For locations where our contracted shipping services aren’t available or don’t meet your needs, you are welcome to use the services of outside carriers instead. There are several local third-party wine shipping companies who pick up from our storage facility on a weekly basis. Please refer to Other Shipping & Storage Services for a list of these companies our customers work with regularly.

CUSTOMER PICK UPS

Curbside pick up at our Napa location is available Monday through Friday, 9am–5pm (excluding major holidays). Schedule your appointment from your Shipping & Storage page, or you can chat or call us directly to schedule. Please allow 24 hours’ advanced notice as we cannot accommodate will-call requests. You’re welcome to authorize someone else to pick up on your behalf by emailing us with their name. Parties picking up on your behalf must be over 21 and will need to show a valid photo ID to retrieve your order. Orders that are not picked up as scheduled are subject to a restocking fee.