Buyers are solely responsible for the shipment of their wines. Rates, transit times, and methods available are subject to change at any time without prior notice. Please use our Shipping Calculator to view your current options.
Please allow 24 business hours advanced notice for shipping or pick up requests. If your request needs immediate attention, please call customer service to arrange shipment or pick up Monday–Friday, 9am–5pm at (888) 638-8968.
Customers are welcome to schedule curbside pick up at our Napa facility Monday through Friday, 9am–5pm (excluding major holidays). Schedule shipping or pick up dates online directly from your Shipping & Storage page.
Shipping & handling charges are billed to your payment method on file on your ship date only and are not a portion of your purchase price. Shipping fees are first pre-authorized to the payment method on file on your ship date and may result in you receiving a notification from your PayPal or credit card. Pre-authorizations ensure we can process your order on the scheduled date and provide you an opportunity to update your payment method in the event of a declined charge. Shipping fees are finalized and billed at the end of business day (US Pacific Time) on your ship date and will be included in the shipping notification email you receive.
Shipping rates begin at approximately $20 per box. Pick ups are packed in complimentary cardboard boxes free of charge. Requests to pick up in Styrofoam shippers, large format packaging, or palletized orders as required by outside carriers may be subject to additional charges.
All of your shipping is managed directly from the Shipping & Storage page of your account. We want your shipping experience to be as customizable as possible, but we care about your wines. For that reason, your shipments will not be released in extreme weather unless you specifically provide your waiver to do so.
Storing and shipping your wines:
Original wine cases are included with some items on the website and can be wood, cardboard, plastic, or metal. These ship separately from your wines so the bottles can be packed in custom Styrofoam shippers for their protection. A separate charge will apply to these shipments. Because they’re not temperature sensitive, they can be shipped at any time.
If you don’t want to receive these items, you can de-select the “include packaging” box at the time you place your bid or contact customer service to remove them from your inventory.
Shipping from your WineBid account:
Other shipping options:
Curbside pick up at our Napa location is available Monday through Friday, 9am–5pm (excluding major holidays). Schedule your appointment from your Shipping & Storage page, or you can chat or call us directly to schedule. Please allow 24 hours’ advanced notice as we cannot accommodate will-call requests. You’re welcome to authorize someone else to pick up on your behalf by emailing us with their name. Parties picking up on your behalf must be over 21 and will need to show a valid photo ID to retrieve your order. Orders that are not picked up as scheduled are subject to a restocking fee.