Frequently Asked Questions

Order Status / Shipping

• When will my wine arrive?
• What are "futures" and "pre-arrivals?"
• When will my credit card be charged for auction winnings and shipping?
• How much does shipping cost?

Your Account

• How do I update my account information?
• How can I update my email preferences? (opt-out or opt-in)

Bidding and Consigning

• How do I bid?
• How does AutoBid work? What about bidding strategies?
• Do I have to pay sales tax?
• How do I search for a particular wine?
• How can I consign wine on WineBid.com?
• What is the insurance for?
• My Lot Tracker is empty. Where did my bids go?
• Can I track my auction winnings?

Technical Problems

• I received an error notification. Help!
• I'm not receiving outbid notifications, shipping notices, consignment information, or post auction invoices.
• I can't log in to the website.

Privacy and Security

• What is WineBid.com's privacy policy?
• What is WineBid.com's policy on unsolicited commercial email (UCE or spam)?

Additional Support

• I have a question that is not listed here.